Customer Service & Product Manager

Customer Service & Product Manager

 

Ensuring all customers receive ASU’s commitment of providing timely, superior products, and that their buying experience is pleasurable. The Customer Service Manager will be accountable for managing the Sales Revenue & Expense Budgets and implementing process improvements to reduce overhead expenses. Team members will work across the organization to facilitate internal communication, and focus on identifying and mitigating areas of risk that could otherwise negatively impact cost, schedule, performance, and quality standards. 

As the Customer Service Manager, you can have a positive impact in developing and executing organizational, operational and business processes, and assist with strategy development, as well as ownership of cross group initiatives.

The Product Manager is an experienced leader who carries a responsibility to contribute to corporate sales efforts and to lead profitable business levels within the business unit. This key individual must contribute to sales strategies for all current and future products and have responsibility for an annual sales and gross profit budget. The Product Manager requires an expert knowledge level of the products and product markets, including an understanding of competitive pricing structures and the ability to develop marketing strategies in a technical industry.

 

Major Accountabilities /Deliverables:

  • Have full management responsibility for equipment sales business group (P&L and program performance). Immediate task will be to assume control of the business; familiarize him/herself with the company, its activities, customers, current strategy, plans and policies.
  • Review current value proposition, strategies, and operating plans and agree on the immediate and longer-term courses of action to be pursued. Take the lead in developing strategies to produce growth.
  • Ensure tight control is maintained over business performance and that operating management responds quickly and effectively to any problems or adverse trends.
  • Have accountability for establishing and meeting commitments for on-time, on-budget product line delivery for new & existing products, including quality and documentation.
  • This individual will be customer focused with leadership attributes to orchestrate the growth of the business group. Drive success with your committed team by providing the proper robust business processes, managerial tools, and financial controls.
  • The Customer Service Manager will be accountable for obtaining the performance objectives of the department including revenue growth, profitability, customer satisfaction, strategic planning and talent development through his/her direct reports.
  • As the Customer Service business unit leader, you will be an integral member of the management team guiding strategy development and organization execution. He/she will have full P&L responsibility within this high-performance business unit.

 

Responsibilities:

  • The Customer Service Manager is responsible for the submission of a business plan as part of the Company’s annual planning process;
  • Ensure product branding strategies are developed and implemented to ensure sales tools and promotional material is available for product launch;
  • Ensure compliance with company standards for revenues, efficiencies, cost control, waste reduction, quality, safety, and complete on-time delivery;
  • Develop the talent in the organization that includes a strong succession plan;
  • Responsible for the financial statements for their business unit, which includes: revenue, budgeting, forecasting, gross profit, and cash flow;
  • Establish global selling prices and discount schedules;
  • Lead annual reviews and assists in goal development for direct reports;
  • Responsible for distribution agreements and continually searching for new products and new markets as well as efforts to improve our existing products;
  • Track the Corporate Quality Goals and work to continually improve them: on-time delivery, effective training, continual improvement, customer satisfaction, and defect free products.

Requirements:

  • Record of accomplishment of producing results, meeting financial targets, and leading operational excellence;
  • Accepts accountability for the need to consistently achieve targeted goals;
  • Strong collaboration and partnership skills with experience with groups with the ability to listen, solve complex problems, and deal with ambiguity;
  • Solid listening skills and learning agility;
  • Proven ability to develop and implement new strategies in a competitive business environment and a track record in successfully managing a business through change;
  • Ability to provide strong leadership to the management team and build confidence – should be a clear, strategic thinker with a willingness to take a more hands-on, operational approach where appropriate.

Qualifications:

  • Bachelor's Degree in related field or equivalent work experience;
  • Proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, etc.;
  • Ability to multitask in a team oriented fast paced environment;
  • Excellent communication skills, both written and verbal, as well as an executive presence;
  • Must demonstrate analytical thinking, organization, and meticulous attention to detail;
  • High energy and drive;
  • Excellent problem-solving ability;
  • A financial aptitude is a requirement along with strong business planning skills.

To apply, send your resume to: jobs@asu-nvg.com

This position may require exposure to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.