IT Assistant

IT Assistant

IT Assistant's role is to support and maintain ASU's hardware including laptops, office equipment and peripherals as well as setting up new employee accounts and assisting the IT Manager with various projects. In addition, this person will provide first-line support to employees- both in-person in the Boise office and remotely. This includes troubleshooting issues on employee laptops and providing brief end user training and assistance where required to solve employee equipment issues.


  • 1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment
  • Computer and peripheral device troubleshooting proficiency
  • Applicable knowledge in Windows 10.
  • Office applications proficiency in Microsoft Office (2019 or/and Office 365)
  • Experience in the configuration of new desktop computers, laptops, printers, scanners, etc.
  • Able to install, uninstall and configure software applications
  • Able to install hardware such as cables, phones, and others.
  • Passion for keeping up to date with the latest technology
  • Ability to manage multiple projects and desire to be part of continuous learning environment
  • Ability to work independently and part of a team
  • Sets priorities and manages time in order to complete IT duties in timely manner.
  • Exercises discretion in the handling of confidential information and material.
  • Participates on interdepartmental teams as needed.
  • Exhibits professionalism by attendance, punctuality, accountability, appearance, demeanor, and the willingness to go beyond normal job expectations.
  • Experience in upgrading applications and network hardware and testing software compatibility with existing hardware and software.
  • Management of software application patches (Windows updates, Adobe, Internet browsers, etc.)

To apply, send your resume to:

This position may require exposure to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.