Customer Service Specialist

Customer Service Specialist

 

Ensuring all customers receive ASU’s commitment of providing timely, superior products, and that their buying experience is pleasurable. The Customer Service Specialist will be accountable for working across the organization to facilitate internal communication, and focus on identifying and mitigating areas of risk that could otherwise negatively impact cost, schedule, performance, and quality standards.

As the Customer Service Specialist, you can have a positive impact in developing and executing organizational, operational and business processes, and assist with strategy development, as well as ownership of cross group initiatives.

Major Accountabilities /Deliverables:

  • Immediate task will be to familiarize him/herself with the company, its activities, customers, current strategy, plans and policies.
  • Review current value proposition, strategies, and operating plans and agree on the immediate and longer-term courses of action to be pursued in coordination with Customer Service Manager and colleagues.
  • Have accountability for establishing and meeting commitments for on-time, on-budget product line delivery for new & existing products, including quality and documentation.
  • This individual will be customer focused with leadership attributes to orchestrate the growth of the sales group. Drive success with your committed team by providing the proper robust business processes, statistical tools, and financial controls.
  • As the Customer Service Specialist, you will be an integral member of the team by following our customers demand through the entire buying and fulfillment process, advocating for their needs accordingly.

Responsibilities:

  • Ensure compliance with company standards for revenues, efficiencies, cost control, waste reduction, quality, safety, and complete on-time delivery;
  • Continued improvement as a member of our team by improving your skills and techniques.
  • Responsible for improving our on time delivery and increasing customer satisfaction, one customer and one order at a time.
  • Track the Corporate Quality Goals and work to continually improve them: on-time delivery, effective training, continual improvement, customer satisfaction, and defect free products.

Requirements:

  • Accepts accountability for the need to consistently achieve targeted goals;
  • Strong collaboration and partnership skills with experience with groups with the ability to listen, solve complex problems, and deal with ambiguity;
  • Solid listening skills and learning agility;
  • Ability to build confidence – should be a clear, strategic thinker with a willingness to take a more hands-on, operational approach where appropriate and advocate for our customer.

Qualifications:

  • Bachelor's Degree in related field or equivalent work experience;
  • Proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, etc.;
  • Ability to multitask in a team oriented fast paced environment;
  • Excellent communication skills, both written and verbal, as well as an executive presence;
  • Must demonstrate analytical thinking, organization, and meticulous attention to detail;
  • High energy with a willingness to laugh and bring joy to others.
  • Excellent problem-solving ability;

To apply, send your resume to: jobs@asu-nvg.com

This position may require exposure to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.