In an effort to better serve our customers and to continue the improvements to our internal processes, ASU has implemented a Return Authorization (RA) process to ensure the most efficient and highest quality inspection, re-certification, or repair of our customer’s equipment.
Prior to sending equipment to ASU, customers are required to complete the necessary forms for the service(s) needed. The completed forms are submitted to ASU and a RA number is generated and issued to the customer within one business day. The issued RA number MUST be visible on the outside of the shipping box.
To assist in the convenience of this process for our customers, you may complete the form below, or download the the necessary forms in PDF format to complete at a later time. Please be sure to include a completed Inventory of Items worksheet with your shipment.
Updated InstructionsService Request Form Inventory of Items
Ship To Information:
Bill to Information: