We are very interested in the quality of service ASU provides to our customers, and we are always looking for ways to improve our process and customer satisfaction. Your feedback is very important to us. Please take a moment to fill in this form with any recommendations or comments regarding how the night vision cockpit modification process went for the project listed below and return it in the self-addressed stamped envelope.

Someone from our Quality Assurance Team will review your comments, and your concerns will be held in confidence. Feedback provided in this survey process is aimed at enabling Aviation Specialties Unlimited (ASU) to deliver the best possible products and services to each of our customers.

*CompanyPurchase Order*Primary Contact*Title/PositionAircraft Type Choose... A109/A119 AS350 AS365 B206 B212 B214ST B222 B407 B412 B430 BO105 BK117 B208 EC120 EC135 EC145 MD500 MD369E MD900 S-76 *T/N*S/N This survey should be completed by the individual who had the most contact with ASU during the project. Communication concerning project: Clear, concise, understandable?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksMeeting your scheduling requirements?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksExplanation of Modification Process?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksCourteous and helpful staff?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksQuality of the cockpit modification?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksCustomer copies of required drawings and paperwork?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksProject Documentation (i.e. Flight Manual, ICA, STC Certificate)?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksHelping solve any problems or answer questions?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksOverall Service?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional RemarksOverall Service?1 = Unsatisfactory2 = Poor3 = Adequate4 = Good5 = ExcellentAdditional Remarks If you have worked with ASU in the past, how would you rate our latest service as compared to earlier projects? Rate UsImprovedAbout the SameWorseComments about other aspects of the ASU service (i.e. attitude, helpfulness, cooperation, etc.):Do you have any suggestions as to how we could better serve you? If you would like someone from our Quality Assurance Team to contact you for discussion of any aspect of our service, please provide your name, telephone number and best date and time to call. Would you like to be contacted?Yes NoNameTelephone NumberCall on what date? What Time?