Customer Satisfaction Survey

We are very interested in the quality of service ASU provides to our customers, and we are always looking for ways to improve our process and customer satisfaction. Your feedback is very important to us. Please take a moment to fill in this form with any recommendations or comments regarding how the night vision cockpit modification process went for the project listed below and return it in the self-addressed stamped envelope.

Someone from our Quality Assurance Team will review your comments, and your concerns will be held in confidence. Feedback provided in this survey process is aimed at enabling Aviation Specialties Unlimited (ASU) to deliver the best possible products and services to each of our customers.

*Note: All fields marked with an asterisk (*) are required.
*CompanyPurchase Order*Primary Contact*Title/PositionAircraft Type*T/N*S/N

This survey should be completed by the individual who had the most contact with ASU during the project.

Communication concerning project: Clear, concise, understandable?Additional RemarksMeeting your scheduling requirements?Additional RemarksExplanation of Modification Process?Additional RemarksCourteous and helpful staff?Additional RemarksQuality of the cockpit modification?Additional RemarksCustomer copies of required drawings and paperwork?Additional RemarksProject Documentation (i.e. Flight Manual, ICA, STC Certificate)?Additional RemarksHelping solve any problems or answer questions?Additional RemarksOverall Service?Additional RemarksOverall Service?Additional Remarks

If you have worked with ASU in the past, how would you rate our latest service as compared to earlier projects?

Rate UsComments about other aspects of the ASU service (i.e. attitude, helpfulness, cooperation, etc.):Do you have any suggestions as to how we could better serve you?

If you would like someone from our Quality Assurance Team to contact you for discussion of any aspect of our service, please provide your name, telephone number and best date and time to call.

Would you like to be contacted?
NameTelephone NumberCall on what date?
What Time?

You are, of course, free to call Chris Atwood (208) 287-5389 at any time that is convenient.