Return Authorization Request

Winter Weather Advisory

Due to severe winter weather occuring across the country, NVG shipments to and from ASU have been affected. Please take this into account when sending the NVGs and plan accordingly. 


In an effort to better serve our customers and to continue the improvements to our internal processes, ASU has implemented a Return Authorization (RA) process to ensure the most efficient and highest quality inspection, re-certification, or repair of our customer’s equipment.

Prior to sending equipment to ASU, customers are required to complete the necessary forms for the service(s) needed. The completed forms are submitted to ASU and a RA number is generated and issued to the customer within one business day. The issued RA number MUST be visible on the outside of the shipping box.

To assist in the convenience of this process for our customers, you may complete the form below, or download the the necessary forms in PDF format to complete at a later time. Please be sure to include a completed Inventory of Items worksheet with your shipment.




Updated InstructionsService Request Form Inventory of Items

*Note: All fields marked with an asterisk (*) are required.

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